Add Feedback to your in-app widget so customers can submit ideas without leaving your product.

Enable feedback in the widget

  1. Open Settings → Channels → Widget and select the widget.
  2. Choose Widget → Behavior and find Navigation tabs.
  3. Enable Feedback and place it in the intended navigation order.
  4. Use Copy and Appearance to review the text and presentation.
  5. In Feedback, confirm that a public board accepts submissions and review its General and Privacy settings.
  6. Save the widget, then test a submission in your application.
Widget Behavior settings with audience, page visibility, navigation tabs, and product features
Widget Behavior settings with audience, page visibility, navigation tabs, and product features in the Atlas Cloud demo workspace.

You can also open the form programmatically:

await userorbit.openWidget({
  tab: "feedback",
  showFeedbackForm: true,
});
JavaScript

If the form does not appear

Confirm the SDK is initialized, Feedback is enabled in the saved widget, and the selected board is public. Check the widget's audience and page visibility. Review Feedback → Settings → Privacy if anonymous visitors cannot submit feedback.

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