Overview
Privacy settings control who can see feedback, who can submit it, and whether submissions are published immediately or held for moderation. Configuring these settings correctly is important for balancing transparency with confidentiality, especially if you serve both public users and internal stakeholders.
Public vs. Private Boards
The most fundamental privacy control is whether a board is public or private.
- Public boards are visible to anyone with the link. Users can browse existing feedback, vote on items, and submit new feedback. Public boards appear on your feedback portal and are indexed by search engines unless you disable that separately.
- Private boards are visible only to your team members. Use private boards for internal feedback, sensitive feature requests, or feedback from enterprise customers that should not be shared publicly.
To change a board's visibility:
- Navigate to the board.
- Open Board Settings.
- Toggle between Public and Private.
- Save your changes.
Changing a public board to private will immediately hide it from the portal and revoke access for non-team members. Existing direct links will stop working for external users.
Anonymous Submissions
By default, users are asked to provide an email address when submitting feedback. You can change this behavior:
- Require email — Every submission must include an email address. This is best when you need to follow up with submitters or send status notifications.
- Optional email — Users can choose whether to identify themselves. This lowers friction while still allowing attribution when users opt in.
- Allow fully anonymous — No identifying information is collected. Use this when you want maximum candor, such as internal employee feedback or sensitive product areas.
Configure this in Settings → Feedback → Form by adjusting the email field settings.
Moderation
Moderation lets you review feedback before it becomes visible to other users on public boards. This is useful for preventing spam, filtering inappropriate content, or ensuring feedback meets your quality standards.
To enable moderation:
- Go to Settings → Feedback.
- Enable Moderate submissions.
- Save your changes.
When moderation is enabled, new submissions on public boards are held in a pending state. They are visible to your team but hidden from other users until a team member approves them. You can approve or reject submissions directly from the feedback item view.
Moderation does not apply to private boards, since only your team can see those boards anyway.
Controlling Portal Visibility
Beyond individual board settings, you can control what appears on your public feedback portal:
- Which boards are shown — Only public boards appear on the portal. If you want a board to exist but not appear on the portal, keep it private and share its direct link selectively.
- Voter visibility — Choose whether other users can see who voted on a feedback item, or keep votes anonymous to encourage honest signaling.
- Status visibility — Decide which statuses are shown publicly. You might hide Closed items from the portal to keep the view focused on active feedback.
Recommendations
- Start with public boards and optional email. You can always tighten privacy later if needed.
- Enable moderation if your portal is open to the public internet and you are concerned about spam or abuse.
- Use private boards for internal feedback and for high-value enterprise customers who expect confidentiality.
- Review your privacy settings whenever you change your audience — moving from beta to general availability, for example, often warrants a settings review.