What are quiet hours?
Quiet hours are time windows during which AI agents will not send notifications, publish content, or take automated actions. Any proposals generated during quiet hours are held in the agent inbox until the quiet period ends, at which point they can be reviewed or processed normally.
Quiet hours help you ensure that automated content is not published during off-hours when no one is available to monitor it, and that team members are not disturbed by agent notifications outside working hours.
Setting up quiet hours
- Go to Settings > Agents.
- Find the Quiet hours section.
- Toggle quiet hours to Enabled.
- Set the start time and end time for the quiet period. For example, 8:00 PM to 8:00 AM to cover overnight hours.
- Select the time zone that applies. This is typically your team's primary time zone.
- Choose which days quiet hours apply. You might enable them every day, or only on weekends.
- Save your settings.
What happens during quiet hours
During quiet hours, agents continue to process events and generate proposals internally, but they do not execute any outward-facing actions:
- No content is published — Drafts that would normally auto-publish in autonomous mode are held.
- No notifications are sent — Customer-facing messages and team notifications are paused.
- No status changes — Agents do not update item statuses or apply tags.
- Inbox proposals are still created — Proposals appear in the agent inbox as usual, so you can review them when you return.
What happens when quiet hours end
When the quiet period ends, held actions do not execute automatically. They remain in the inbox for your review. This is a safety measure — content that was relevant at 2 AM may need adjustments by the time morning arrives.
If you want certain actions to execute automatically after quiet hours, you can set up a workflow that processes held items when the quiet period ends.
Per-agent quiet hours
You can set quiet hours at the workspace level (applying to all agents) or override them for specific agents. For example, you might allow a feedback-categorization agent to run around the clock since it only organizes internal data, while restricting a public-announcement agent to business hours only.
To set per-agent quiet hours, select the specific agent in Settings > Agents and configure its quiet hours independently.
Common configurations
- Overnight only — 8 PM to 8 AM on all days. Agents are active during the workday.
- Weekends — Friday 6 PM to Monday 8 AM. Agents pause for the weekend when no one is reviewing.
- Off-hours + weekends — Combine both for maximum control. Agents only operate during weekday business hours.
Tips
- Match your team's schedule. Set quiet hours to align with when your team is unavailable to monitor agent output.
- Consider your audience. If your customers are global, think about which time zones matter most for published content.
- Review the inbox after quiet hours. Make it a morning routine to check the inbox for proposals generated overnight.