Userorbit Help Center is a hosted knowledge base for published articles, collection navigation, search and localized documentation.
Userorbit Help Center is a hosted knowledge base for published articles, collection navigation, search and localized documentation.
Help Center requires Scale, Enterprise, an active trial, or an explicit workspace override.
Organize and publish documentation
Use collections to group related customer tasks. Draft and review articles before publishing them, and maintain translations alongside the default-language source.
Customers can browse published articles in the public Help Center or open help content through the Userorbit widget. Draft articles are not customer-visible. Page-specific widget recommendations use their own article URL rules.
Configure the customer experience
Use Help Center → Design for appearance and content settings. Its Content tab includes the welcome text, Agent overview, Ask AI starter questions and support guidance.
Use Settings → Help Center for the public URL, support inbox, sign-in options and search/crawler controls.
Review usage and questions
Use Help Center → Overview to review article and search reporting. Open AI Conversations to inspect customer questions and generated answers, then improve the corresponding published content.
Generated answers need review; published source content does not make every answer correct.
Keep human support separate
Help Center provides self-service documentation. Support Suite provides customer conversations and inbox workflows. Offering a support inbox in the Help Center requires access to both features.
Start with one useful collection and article. Follow Getting Started with Userorbit Help Center to publish and verify the first answer.