The Userorbit help center is a self-service knowledge base where your users find answers without contacting support. It combines structured documentation with AI-powered conversations to resolve questions quickly and reduce the load on your team.
What the help center includes
The help center is built around three core components:
- Articles — Individual pieces of documentation covering a specific topic, feature, or workflow. Articles support rich formatting, images, and embedded media.
- Collections — Groups of related articles organized by theme. Collections appear as categories in your public knowledge base, giving users a browsable structure.
- Public knowledge base — A hosted website where all your published articles are available to anyone. It includes search, navigation by collection, and a clean reading experience.
How it works
You write articles in the Userorbit editor, organize them into collections, and publish them. Once published, articles appear on your public knowledge base and become available to the AI conversation system.
The typical workflow looks like this:
- Identify a topic that users frequently ask about or that your product needs to document.
- Create an article covering the topic thoroughly.
- Assign the article to one or more collections.
- Publish the article to make it live on your knowledge base.
- Monitor feedback and update the article as your product evolves.
Integration with the widget
The help center connects directly to the Userorbit widget embedded in your product. When users open the widget, they can search your help center articles without leaving your app. Search results link to the full article on your knowledge base, or users can read a summary inline.
This means your documentation is always one click away from where users need it most — inside your product.
AI-powered conversations
Userorbit uses your help center content to power AI conversations. When a user asks a question through the widget or chat interface, the AI searches your articles, synthesizes the relevant information, and provides a direct answer with citations.
The quality of AI responses depends directly on the quality and coverage of your articles. Well-written, comprehensive documentation leads to accurate, helpful AI answers. Gaps in your content lead to gaps in AI coverage — which is why Userorbit also provides tools to identify and fill those gaps.
Custom domain and branding
Your help center can run on a custom domain like help.yourcompany.com and be styled to match your brand colors, logo, and typography. This creates a seamless experience where users feel they never left your product ecosystem.
Who the help center is for
The help center serves multiple audiences:
- End users looking for self-service answers to product questions.
- Support teams who can link to articles in their responses, reducing repetitive explanations.
- Product teams who use documentation coverage as a signal for product complexity and usability.
- AI systems that rely on your content to generate accurate conversational answers.
Whether you are a small team documenting your first features or a large organization managing hundreds of articles, the help center scales with your needs.