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Overview

This tutorial walks you through the complete process of setting up feedback collection in Userorbit, from creating your first board to responding to your first submission. By the end, you will have a working feedback system ready to capture input from your users.

Step 1: Create Your First Feedback Board

Boards are where feedback lives. To create one:

1. Navigate to the Feedback section in the left sidebar.
2. Click Create Board.
3. Give your board a name. Start simple — something like "Feature Requests" or "Bug Reports" works well. You can always create more boards later.
4. Choose whether the board should be public (visible to anyone with the link) or private (visible only to your team). For this tutorial, choose public so you can test the full user experience.
5. Click Save.

Your board is now live. It has a unique URL you can share, and it will appear in your public feedback portal if you have one configured.

Step 2: Set Up the Feedback Widget

The feedback widget lets users submit feedback directly from your app or website without leaving the page.

1. Go to Settings → Widget.
2. Copy the embed code snippet provided.
3. Paste the snippet into your website or app, just before the closing </body> tag.
4. Customize the widget appearance if needed — you can change the button color, position, and default board.

Once embedded, a feedback button will appear on your site. Clicking it opens a form where users can describe their feedback, select a category, and submit.

Step 3: Submit Your First Piece of Feedback

Before inviting real users, test the flow yourself:

1. Visit your site where the widget is embedded (or open your public feedback portal URL).
2. Click the feedback button.
3. Fill in a title and description. For example: title "Dark mode support", description "I would love a dark mode option for the dashboard."
4. Submit the feedback.

Now switch back to the Userorbit dashboard. Navigate to your feedback board. You should see your submission appear with the status In Review.

Step 4: Triage the Feedback

Click on the feedback item to open it. From here you can:

• Change the status — Move it to Planned if you intend to act on it, or Closed if it is out of scope.
• Add tags — Apply tags like "UX" or "Dashboard" to categorize the item.
• Add an internal note — Leave a note for your team that users will not see.
• Merge — If this is a duplicate of an existing item, merge it to consolidate votes.

Step 5: Respond to the Feedback

Closing the loop with users is one of the most important parts of a feedback process:

1. On the feedback item, scroll to the response section.
2. Write a public response. For example: "Thanks for the suggestion! Dark mode is something we have been considering. We have moved this to Planned."
3. Change the status to Planned.
4. Save your changes.

The user who submitted the feedback (and anyone who voted on it) will receive a notification about the status change and your response.

What to Do Next

• Create additional boards for different types of feedback (bugs, integrations, UX improvements).
• Invite your team members so they can help triage incoming items.
• Share your public feedback portal link with users and in your app.
• Set up a weekly triage routine to keep your In Review queue manageable.