A generic initialization error on localhost means the SDK could not finish setup. Diagnose the failed request before changing browser settings.

Inspect the failure

  1. Open Chrome DevTools → Network.
  2. Reload the page.
  3. Filter for userorbit, api.userorbit.com, or the SDK bundle.
  4. Open the failed request and record its URL, status, and response without copying credentials.

Common causes

  • Missing or wrong Account ID
  • Content Security Policy blocking the CDN or API
  • CORS or managed-browser policy
  • Ad blocker or privacy extension
  • 401 or 403 from invalid workspace/auth configuration
  • Local HTTPS or certificate problems

Isolate

Compare an Incognito profile and another browser, confirm the same code works on a deployed test domain, and use the current snippet from Settings → Widget installation.

Contact support

Send the error message, failed URL, status, and reproduction steps. Do not send API keys, cookies, or production configuration.

Was this helpful?