What is the Feedback Module?
The feedback module is the central hub where your product team collects, organizes, and acts on input from users, customers, and internal stakeholders. Instead of letting feedback scatter across emails, Slack messages, support tickets, and spreadsheets, Userorbit gives you a single place to capture it all and turn it into product decisions.
Why Feedback Matters
Great products are built on a deep understanding of what users need. But raw feedback is messy. Users describe problems in different ways, request features that already exist, or ask for things that conflict with each other. The feedback module helps you cut through the noise by giving every piece of feedback a structured home where it can be triaged, grouped, and prioritized.
The Feedback Workflow
Feedback in Userorbit follows a four-stage lifecycle:
- Collect — Feedback enters the system through multiple channels: the embeddable widget on your site or app, the public feedback portal, manual entry by your team, or API integrations. Each submission lands on a feedback board where it is visible to your team immediately.
- Triage — New feedback starts in an in review status. During triage, your team reads the submission, adds internal notes, applies tags, and decides whether it represents a genuine need. Duplicate submissions can be merged together so votes and context consolidate into a single item.
- Prioritize — Once triaged, feedback items are ranked. You can use vote counts from users, tags to group related requests, and links to roadmap topics to connect feedback directly to planned work. This makes it easy to see which requests have the most demand and which align with your product strategy.
- Act — When a decision is made, update the status to planned, in progress, or completed. Users who submitted or voted on the item are notified automatically, closing the loop and building trust with your audience.
Key Concepts
- Boards — Boards are containers for feedback. You might create one board per product area, per customer segment, or per feedback type (bugs vs. feature requests). Each board can be public or private.
- Statuses — Every feedback item has a status that tracks where it is in your workflow. The default statuses are in review, planned, in progress, completed, and closed.
- Votes — Users can upvote feedback items to signal demand. Vote counts help your team understand which requests matter most to your audience.
- Tags — Tags let you categorize feedback across boards. Use them to group items by theme, customer tier, product area, or any other dimension that matters to your team.
- Merging — When multiple users submit the same request, merge the duplicates into a single item. Votes and context from all merged items are preserved.
How Feedback Connects to the Rest of Userorbit
Feedback does not live in isolation. You can link feedback items to roadmap topics so your team and your users can see the connection between what was requested and what is being built. When a roadmap topic ships, linked feedback items can be updated automatically. This end-to-end traceability is what turns a feedback inbox into a product decision engine.