This guide shows you how to export various types of data from Userorbit, including survey responses, contacts, and feedback, and how to access data programmatically via the API.
Before You Begin
- Access to the Userorbit Admin Panel with appropriate data export permissions (e.g., Admin or Data Export role).
- An understanding of data privacy regulations, such as GDPR, especially when handling personal or sensitive information.
- An API key if you plan to access data programmatically. You can generate this in your Userorbit settings.
Steps
- Export Survey Responses (CSV) – Navigate to the Surveys section in the Userorbit Admin Panel. Select the specific survey whose responses you wish to export. Look for an "Export" or "Download Responses" button, typically found within the survey's detailed view or results page. Choose the CSV format. This export typically includes response IDs, question text, user answers, user identifiers, and submission timestamps.
- Export Contacts (CSV) – Go to the Users or Contacts section. You may apply filters to select a specific subset of users if needed. Locate and click the "Export" button. Select CSV as the export format. The exported data will generally contain user IDs, email addresses, custom user properties, and last activity timestamps.
- Export Feedback Data – Access the Feedback section of the Admin Panel. Utilize the available filters to narrow down the feedback entries you want to export. Click on the "Export" option. This export typically includes feedback ID, the user who submitted it, the feedback message, its current status, submission timestamp, and any associated product or feature.
- Use the API for Programmatic Data Access – For advanced data export and integration, Userorbit provides a robust API. Obtain your API key from your Userorbit account settings. Refer to the Userorbit API documentation for specific endpoints and authentication methods. The API allows for programmatic access to raw event data, user profiles, detailed survey responses, announcement interaction data, and more, enabling custom integrations and automated data workflows.
- Understand GDPR Data Export Requirements – When exporting data, especially user-specific information, it is crucial to comply with data protection regulations like GDPR. Userorbit provides the tools for data portability, but it is your responsibility to ensure secure handling, storage, and processing of the exported data. Always consult with your legal counsel regarding specific GDPR compliance obligations for your organization.
Verify It Worked
After exporting, open the downloaded CSV files using a spreadsheet program (e.g., Microsoft Excel, Google Sheets, LibreOffice Calc) to confirm that the data is complete, correctly formatted, and contains all the expected information. For API-driven exports, ensure your programmatic access successfully retrieves and processes the data as anticipated, checking for data integrity and structure.