Unread message notifications email customers who have not seen your team's replies in widget conversations. Userorbit waits for the delay you choose and skips the email when the customer reads or answers first.

Configure notifications

  1. Go to Settings > Channels > Email.
  2. Under Customer notifications, turn on Unread message notifications.
  3. Enter a Chat URL. The reply button opens that page so the customer can continue in your widget. Leave it empty to use hosted magic-link access.
  4. Set a delay from 5 to 90 minutes.
  5. Select Save notification settings.

How delivery works

The delay starts when your team replies. No email is sent if the customer reads or responds before it expires. The email can include up to three recent unread agent messages with author names and message content.

  • Use a Chat URL where the Userorbit widget loads reliably.
  • Choose a delay long enough to avoid emailing customers who are still active.
  • Test the reply button in a private browser session.

Troubleshooting

  • If no email is sent, confirm the conversation came from the widget and remained unread for the full delay.
  • If the button opens the wrong page, update the Chat URL.

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