Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Userorbit can email a customer when they have not read a reply sent through the support widget.
- Go to Settings > Channels > Email.
- Configure and verify the email sender settings.
- Enable the available unread-reply email behavior.
- Save the settings.
- Test with a user you control.
The user must have a usable email identity. Keep the email focused on returning to the conversation and avoid including sensitive thread content in the notification.