Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.

Labels classify support conversations. Saved views make a set of inbox filters reusable.

Create a label

  1. Open Support → Labels and create a label.
  2. Enter its name and choose its color.
  3. Add a short description so teammates know when to use it.
  4. Save the label, then apply it to a test conversation.

Use distinct categories such as Billing, Bug, or Onboarding. Avoid labels that merely duplicate the conversation status.

Create a saved view

  1. Open the Support views area and select Create view.
  2. Enter a recognizable view name.
  3. Set the filters for the queue. Available fields include status, priority, assignee, label, company, tier, channel, queue, and search text.
  4. Save the view and open it.
  5. Confirm that a known matching conversation appears and an unrelated conversation does not.

For example, combine a billing label with an unassigned assignee filter to find billing requests that need an owner. Keep the filters narrow enough that the team knows what work belongs in the view.

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