Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Labels classify threads, and saved views make frequently used inbox filters reusable.
Create a label
- Open Support settings or the browse view.
- Open Labels.
- Create a label with a clear, distinct name.
- Save it.
Create a saved view
- Open the Support inbox.
- Apply the filters your team needs.
- Save the view and give it a recognizable name.
Use a small label vocabulary. Prefer operational categories such as Billing, Bug, or Onboarding over labels that duplicate thread status.