Use collections to group articles by the task a customer is trying to complete. Create the structure in your default Help Center language, then translate collection names for other languages.

Create a collection

  1. Open Help Center and select the default language in the organizer.
  2. Open New and select Add collection.
  3. Enter a specific name, such as Installation or Billing, and a short description of the articles it contains.
  4. Choose a parent collection when this is a child collection, then save.

Open the new collection and add the articles that belong there. A collection name should help a reader choose a destination without reading every article title.

Reorder or nest collections

Drag a collection to its intended place in the default-language organizer. Drop it inside another collection to make it a child, or between collections to change the order. Userorbit saves a valid move when you drop it.

Check the public Help Center afterward, including any translated collections. Structural ordering comes from the default language; translated views do not independently control the hierarchy.

Delete an empty collection

Move its articles to a suitable collection and remove or move its child collections first. Then use the collection’s delete action and confirm.

Userorbit blocks deletion while articles or child collections remain. Deleting a collection is not a way to archive all its content.

Add translations

Switch to a target language and use Add [language] translation on the existing collection. Translate that collection rather than creating a separate structure with the same purpose.

See Support multiple languages in your Userorbit help center for language publication and article review.

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