Create and manage support tasks

Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.

Tasks capture follow-up work connected to support operations.

1. Open Support.
2. Open the relevant thread or the Tasks view.
3. Create a task.
4. Add a clear title and the available assignment or due details.
5. Save the task.
6. Update its status as work progresses.

Write the next action, not a summary of the whole conversation. Keep customer replies in the thread and internal execution details in the task.