Slack support notifications help teams see new support work quickly. Digests summarize support activity on a daily or weekly cadence so teammates can monitor.
Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Slack notifications keep your team informed about Support activity.
- Open the Slack channel or notification settings in Support.
- Select the Slack destination.
- Enable the available notifications or digest.
- Configure the schedule or events shown.
- Save the settings.
- Trigger a test event and confirm delivery.
Send urgent operational notifications to a channel that is actively monitored. Use digests for lower-priority summaries to avoid unnecessary noise.