Slack support channels let customer Slack messages create and update support threads in Userorbit. This is useful for customer communities, shared Slack.
Connect Slack for two different jobs: internal Userorbit notifications and customer support channels. Configure them separately.
Connect the workspace
- Go to Settings > Channels > Slack or Support > Channels.
- Install or reconnect the Userorbit Slack app.
Connect a customer support channel
- Under Support channels, choose Connect a channel.
- Select the Slack channel.
- If it is private or Userorbit cannot join automatically, invite @Userorbit in Slack.
- Choose an ingestion mode: Group nearby messages, Thread per message, or Emoji capture.
- Post a customer-authored test message and confirm it appears in Support.
Limits
- A Slack channel can belong to only one Userorbit workspace.
- Bot and teammate-authored top-level messages are ignored as customer requests.
- Disabling a connected channel stops new ingestion without disconnecting the Slack workspace.