Slack support channels let customer Slack messages create and update support threads in Userorbit. This is useful for customer communities, shared Slack.
Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Connect a Slack channel when customers or your team use Slack for support conversations.
- Open Support channel settings.
- Add a Slack channel.
- Authorize the Slack workspace if prompted.
- Select the Slack channel to connect.
- Choose how Slack messages become support threads.
- Save the connection.
- Send a test message and confirm it appears in the Support inbox.
Connect only channels intended for support. Review the creation rule carefully in high-volume channels.