Email support channels let customers write to your normal support address while your team manages replies in Userorbit. A forwarding address routes inbound.
Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
An email support channel turns incoming customer email into Support inbox threads.
- Go to Settings > Channels > Email.
- Add or select the support email channel.
- Configure the sender and channel settings shown.
- Save the channel.
- Send a test message from an external address.
- Confirm the message appears in the Support inbox and that a reply reaches the sender.
Use a sender domain your organization controls. If DNS verification is required, add every record exactly as shown and allow time for propagation.