Connect feedback to an engineering workflow that checks submissions, detects duplicates, creates GitHub issues, and can dispatch an AI coding agent.
When triage runs, Userorbit performs a sanity check and a duplicate check first. Feedback that fails the sanity check is rejected. Feedback at or above your duplicate threshold is marked as a duplicate instead of continuing through the pipeline.
The GitHub issue includes sanitized feedback content. Userorbit stores the link between the feedback item and the issue so you can open the issue from the feedback drawer.
Copilot requires GitHub Copilot Authorization in Triage Settings. Claude and Codex require a GitHub Actions workflow and API key configured in the target repository.
Review generated suggestions in Agents → Inbox before approving them.
Before you start
Connect the Userorbit GitHub App under Settings → Integrations and grant it access to the repository you want to use.Configure the triage pipeline
- Go to Feedback → Settings → Triage.
- Under General, turn on Enable Triage.
- Select the target Repository.
- Under GitHub Sync, turn on Enable GitHub Sync if qualifying feedback should become a GitHub issue.
- Choose whether to turn on Auto-create issues.
- Configure any optional agent dispatch, content suggestion, completion, or duplicate settings.
- Select Save in the page header.
When triage runs, Userorbit performs a sanity check and a duplicate check first. Feedback that fails the sanity check is rejected. Feedback at or above your duplicate threshold is marked as a duplicate instead of continuing through the pipeline.
Choose manual or automatic issue creation
With Auto-create issues on, qualifying feedback is synced to the selected repository automatically. With it off, open the feedback item and select Confirm GitHub Issue when the triage status is ready for approval.The GitHub issue includes sanitized feedback content. Userorbit stores the link between the feedback item and the issue so you can open the issue from the feedback drawer.
Dispatch an AI agent
Turn on Enable Agent Dispatch to trigger an agent from the linked GitHub issue.- Choose Copilot, Claude, or Codex as the default agent.
- Turn on Auto-dispatch to dispatch without a manual confirmation.
- Leave it off to choose an agent, add optional notes, and select Dispatch from the feedback item.
- Use Agent Handles to customize the GitHub @mention for each agent.
Copilot requires GitHub Copilot Authorization in Triage Settings. Claude and Codex require a GitHub Actions workflow and API key configured in the target repository.
Configure completion and duplicate detection
Under Completion & Deduplication:- Choose Mark complete on merge to complete feedback automatically when implementation is merged.
- Choose Require approval after merge to show Mark as Completed in the feedback item after the merge is detected.
- Set the Duplicate Threshold from 50% to 99%. Higher values require a closer match before feedback is flagged as a duplicate.
Suggest follow-up content
Turn on Suggest content updates to create review-only Help Center article and announcement proposals after a linked GitHub issue closes with customer-facing changes. You can require a merged pull request and set a confidence threshold from 50% to 99%.Review generated suggestions in Agents → Inbox before approving them.