Answers to common questions about the current Userorbit API and integrations.

How do I authenticate?

Create a key in Settings → API Keys. Send it as Authorization: Bearer YOUR_API_KEY. Send x-team-id: YOUR_TEAM_ID when the key can access more than one workspace.

What request format does the API use?

Public operations use POST requests to action-style endpoints such as /api/v1/feedbacks.list, with JSON request bodies.

What are the rate limits?

Do not hard-code an assumed limit. Handle 429 responses with backoff and contact Userorbit support if your integration needs a confirmed throughput limit.

Is GraphQL available?

Use the documented action-style HTTP API. The Help Center does not document a public GraphQL API.

Can I create every product object through the API?

No. Use the API reference for the currently documented resources. The presence of a feature in the dashboard does not guarantee a public create endpoint.

Which integrations are supported?

The current dashboard provides GitHub, Jira, and Slack workflows, API keys, the JavaScript SDK, and the hosted MCP server. Do not assume a CRM, Segment, or generic webhook connector exists unless it appears in your workspace.

How do I report a problem?

Contact support with the endpoint, a redacted request and response, the HTTP status, and the time of the request. Never send an API key.

Was this helpful?