Review survey starts, completions, the step funnel and individual responses without confusing participation with satisfaction.
Open a survey's analytics to review participation and individual responses.
Participation
The analytics view shows survey starts and completions over time. Use the funnel to see how participation changes between survey steps.
A start means that a user began the survey. A completion records the completed survey flow. These counts describe participation; they are not customer satisfaction scores.
Responses
Use the response table to read the answers submitted by users. Compare the answers with the wording, options and rating scale used in the survey.
The current results view does not provide a built-in NPS calculation, average score, CSV or Excel export, or arbitrary segment comparison. Do not interpret the completion rate as an NPS or satisfaction score.
Use the results
Read written responses alongside the participation numbers. If users repeatedly stop at one step, review the question, required-answer setting and available choices. Preview any changes before publishing them.