Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.

Connect a Slack channel when customers or your team use Slack for support conversations.

  1. Open Settings → Channels → Slack.
  2. Connect the Slack workspace if it is not already connected.
  3. Authorize the Slack workspace if prompted.
  4. Select the Slack channel to connect.
  5. Choose Group nearby messages, Thread per message, or Emoji capture for the channel.
  6. Confirm that the channel is connected and ingestion is enabled.
  7. Send a test message and confirm it appears in the Support inbox.

Connect only channels intended for support. Review the creation rule carefully in high-volume channels.

See Slack capture modes for grouping behavior and the emoji trigger.

Was this helpful?