Thinking about switching from Canny to Userorbit? This guide covers what changes, how to prepare your data, and what the migration process looks like.
How Canny compares to Userorbit
Canny focuses on feedback boards and changelogs. Userorbit combines this with product tours, checklists, surveys, and analytics — all in one platform.
How to export your data from Canny
In Canny, go to Settings → Export and export your boards and posts as CSV. For changelog entries, use the Changelog → Export option.
How your data maps to Userorbit
Canny boards → Userorbit feedback boards. Canny posts → Userorbit feedback items. Canny changelog → Userorbit announcements. Votes are preserved.
Migration process
Create your Userorbit workspace — Sign up at app.userorbit.com if you have not already.
Export your Canny data — Use the export instructions above to download your data.
Review your export — Check that the export contains everything you need. Note any custom fields, tags, or configurations you want preserved.
Send us your export — Share your exported files with our team. We will map, import, and set up your Userorbit workspace to match your Canny configuration.
Review and go live — We will walk you through the imported workspace. Review everything, make adjustments, and switch over when you are ready.
Need help? Contact our support team — we have helped teams migrate from Canny before and will guide you through every step.